Frequently Asked Questions
Getting Started with FamilyNet
What is FamilyNet?
FamilyNet is a private, regional social platform designed for families, school and provincial communities. It offers a safe place to chat, share, and stay connected without outside exposure.
Who can use FamilyNet?
FamilyNet is available to the public, however, a School ID is necessary to sign up. Any family connected to a participating school can join, or a family can search our online registry for a school ID and use it to create a new account.
How do I sign up?
You create an account using a school-provided code. Once your account is set up, you can create and link your family members.
Is there a free trial?
Yes, every Family Pack starts with a free 30-day trial so families can explore the platform before subscribing.
Why is FamilyNet available only through schools?
We have adopted this model for two reasons;
- Schools help verify the community and ensure only trusted members join, which creates a protected environment.
- It allows schools to receive fundraising support from each subscription.
Privacy, Safety & Data Protection
Is our information ever sold or shared?
No. FamilyNet does not sell, share, or use your family’s information for advertising or tracking.
How is FamilyNet different from mainstream social networks?
Mainstream platforms collect data, track behavior, and push ads. FamilyNet does none of this. It is private, regional, and built around safety-first principles.
Are my children’s profiles visible to the public?
No. Nothing on FamilyNet is public. All information is private by default. You can relax or tighten Privacy settings as desired.
How does FamilyNet keep us safe online?
By eliminating ads, tracking, third-party logins, and algorithms. All activity stays inside the secure, school-connected environment.
Who moderates FamilyNet?
Each regional server is overseen by a designated FamilyNet moderator, providing a unique “live moderation” layer that helps keep the space respectful and safe.
Family Accounts & How They Work
What is a Family Pack?
A Family Pack is your subscription that includes a set number of linked accounts for parents, children, and caregivers.
How many members can I add to my Family Pack?
You can add up to the number included in your plan. You can add, remove, or reassign accounts anytime.
Can grandparents join our Family Pack?
Yes. You can include anyone in your group: grandparents, friends, relatives, colleagues - it does not matter.
Can we link multiple households?
Yes, it is possible by creating a community group and inviting other members to join your community. For example, you could create a personal community of Pet Owners and invite other members in your region to join the community.
What happens if a child changes schools?
Your Family Pack continues. You can update the school connection in your account settings or add a new school code.
School Partnership & Sign-Up Process
Why is FamilyNet available only through schools and verified institutions?
This keeps the community authentic. It ensures every family is connected to a real school, creating a trusted and safe ecosystem.
What if I don’t currently have school-aged children?
You can still join through any participating school or institution by requesting a sign-up code from them. We also make available a searchable list of partner schools. The list is available during the sign-up process.
How does my subscription support our school?
A portion of every Family Pack goes directly back to your school. It’s an easy, recurring fundraiser with zero selling or paperwork.
Can we change the school associated with our account?
Yes. You can reassign your Family Pack to another participating school anytime.
Will schools see our private activity?
No. Schools receive only fundraising reports. They cannot see messages, photos, or any family activity.
Using FamilyNet Day-to-Day
How do we connect with other families?
You can connect by sending invites to trusted members on the social network, including relatives and family friends. All connections require mutual approval.
How do photo sharing and chat work?
Just as in mainstream social networks, you can upload photos, create albums, and start chats with your connections. Everything stays private inside your community.
Are there advertisements?
None. You will never see ads or sponsored content on FamilyNet.
Can I manage accounts in my subscription?
Yes. Parents control member access, visibility, and permissions within their Family Pack.
Can we create private groups within our family circle?
Yes. Families can create small private groups for family, friends, or activity-based chats. It keeps conversations organized and comfortable for everyone.
